Refund policy

Returns

We want your shopping experience with The Mallee Hen’s Nest to be a positive one. 
Please read the returns policy below. If you require any additional information, email us at malleehen@oulook.com.

We are not currently open due to these crazy times but our phone number which will be monitored daily is (02) 6845 4595

Our returns policy lasts 10 days. Unfortunately we can’t offer you a refund or exchange after 7 days from the purchase date.

To be eligible for a return, items must be returned in original condition, unworn with tags attached and in the original packaging Please include the reason for return and your email address.

To complete your return, we require a receipt for proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items. 
Only regular priced items may be refunded. All sale items are non refundable.

Gift Cards. 
Gift Cards are non refundable.

Exchanges. 
We only replace items if they are have a manufacturing fault. If we are unable to replace or repair the faulty item, a full refund or store credit will be offered.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Send your item to: 
The Mallee Hen’s Nest 
RETURNS AND EXCHANGES, PO Box 253 WELLINGTON, NSW

02 68454595

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